The phenomenon of 'ghost patients' in the NHS and a reimagining of patient registrations
Modernising patient registrations is not just about administrative efficiency and productivity gains, it's about empowering healthcare providers to deliver the best possible care for their patients.
I wrote a thing with my collegue Martin Warden on thoughtworks.com about the issue of “ghost patients” in the NHS - where outdated patient registrations result in inefficiencies, wasted resources, and potential impacts on care.
We talk about how the problem is really about fragmented processes, outdated technology, and evolving patient expectations. We propose a reimagining of patient registration using a product-thinking approach, aiming to create a more streamlined, accurate, and patient-centric system that reduces administrative burdens and improves healthcare outcomes.