The phenomenon of 'ghost patients' in the NHS and a reimagining of patient registrations

Modernising patient registrations is not just about administrative efficiency and productivity gains, it's about empowering healthcare providers to deliver the best possible care for their patients.

I wrote a thing with my collegue Martin Warden on thoughtworks.com about the issue of “ghost patients” in the NHS - where outdated patient registrations result in inefficiencies, wasted resources, and potential impacts on care.

A NHS GP waiting room with patients sat on chairs

We talk about how the problem is really about fragmented processes, outdated technology, and evolving patient expectations. We propose a reimagining of patient registration using a product-thinking approach, aiming to create a more streamlined, accurate, and patient-centric system that reduces administrative burdens and improves healthcare outcomes.

Read the full article here